Questions about products already purchased

If you are seeking replacement parts or parts under warranty, please select that inquiry type. Use this selection for installation support and general questions only.

 

*Product Part or Model Number that you need assistance with:
*Which retail home center did you purchase your unit from?
*Please type your question about the product that you have purchased here:

Questions about products you are considering purchasing
Our products are available for purchase through most major retail home centers. ASB customer service does not sell direct to the public and is not permitted to quote retail prices. Please contact your local retail home center for availability and special order options.

We will be happy to answer questions such as measurements, type of materials, and other specific questions directly related to our products.

*Name or Model numbers of products you are interested in?
*Which retail home center are you likely to make this purchase from?
*Please type your question about product that you are interested in purchasing here:

Replacement Parts Orders
You may purchase parts by check or credit card (VISA or MASTERCARD only). Please do not submit this email and call ASB customer service at 1-800-355-2721 to complete your transaction.

ORDER STATUS (Orders in Progress)

For an order status update for replacement and warranty parts placed through ASB customer Service complete these questions.

*Last name on order:
*Date of original order:

If you are waiting for a special product order that was made through your local retail home center, please check with the store where the order was placed for an update.

Warranty Parts Orders
To file warranty parts requests please complete all of the questions in this form and then follow the directions for submitting your receipt below.

 

Part or Model Number of Product under warranty:
Which home center did you purchase your unit from?:
Please describe the specific parts and issues you are experiencing:

 

Proof of Purchase is required to file all warranty claims. Please select how you will be submitting your receipt:

 

FAX a copy of your cash register receipt to 856-235-9262 Attn: Warranty Order.
MAIL a copy of the receipt to Attn: Warranty Order/Customer Service, 540 Glen Avenue, Moorestown, NJ 08057.
EMAIL a scan or clear photograph of the receipt as an attachment to customercare@mascobath.com.

 

Please include your name, address, daytime phone number and email address with all submissions.

 

If a proof of purchase is not available you may purchase replacement parts by check or credit card (VISA or MASTERCARD only). Please do not submit this email and call ASB customer service at 1-800-355-2721 to complete your transaction.

OTHER

In order for us to quickly answer your question, please provide a detailed question here: